Accessibility Statement

Zwei Hände formen das Wort „Ja“ in Gebärdensprache vor neutralem Hintergrund

Caritas Austria is committed to making all its services accessible to everyone, regardless of their individual abilities.

We strive to make our website accessible in accordance with the Accessibility Act (BaFG) in its current version (idgF) for the implementation of the European Accessibility Directive 2019/882.

This accessibility statement applies to the websites of Caritas in Austria, including all offerings on domains and subdomains operated by Caritas Austria and the diocesan Caritas organizations.

This statement is based on a self-assessment of accessibility in accordance with the Web Content Accessibility Guidelines (WCAG) 2.2, supported by the use of automated testing tools.

Contents of the accessibility statement

  1. Description of services
  2. Explanations on the implementation of services
  3. Measures for fulfilling accessibility requirements
  4. Feedback and contact
  5. Status of the statement

1. Description of services

Who is Caritas?

Caritas is the emergency aid organization of the Catholic Church
in Austria and around the world.

Caritas is a Latin word meaning charity.

Caritas has many employees
and many volunteers.

What is the mission of Caritas?

We see when someone is in need.
Then we act.

We stand up for people
who cannot stand up for themselves.

We respect and protect human life.
Always.

We help people in need.
Women, men, and children.
No matter where they come from.
No matter what religion they have.

Caritas Austria helps people in need
in more than 1,600 locations in Austria.

2. Explanations on the implementation of services

Find help

Caritas helps people in Austria in these areas:

  • Families and children
  • Elderly people
  • People with disabilities
  • People with a history of integration and refugees
  • In care
  • In hospice care for people who are seriously ill
  • In social counseling centers

The Caritas guide helps you find the right service. The Caritas guide is
available online at this link: https://www.caritas-austria.at/i-need-help/caritas-guide/ 

Help people

By donating to Caritas, you are supporting people in need. In Austria and around the
world. Whether through financial support or volunteer work, as a private individual or
company – your support makes a big difference in the lives of people in need.

This is the donation account for private individuals:
BIC: GIBAATWWXXX
IBAN: AT23 2011 1000 0123 4560

This is the donation account for corporate and foundation donations:
BIC: GIBAATWWXXX
IBAN: AT53 2011 1000 0008 4085

Information for volunteers can be found here:
www.caritas.at/spenden-helfen/freiwilliges-engagement/

3. Measures for meeting accessibility requirements

The website has been designed to be accessible to as many people as possible. The guidelines for accessible web content – WCAG 2.2 – have been adhered to as far as possible. At present, the website partially meets the requirements of WCAG conformance level AA.

The following measures are intended to enable barrier-free use of the website:

  • Content in easy-to-read text version
  • Easy-to-read font size
  • High color contrast
  • Clear and understandable text
  • Logically structured heading structure
  • Alternative texts and descriptions for images and audiovisual content
  • Responsive optimization for all screen sizes
  • Ongoing review of new features for accessibility

In principle, the website has been developed in such a way that users can make the best possible use of the corresponding accessibility features on their own devices, e.g., zoom, keyboard operation, dark mode, contrast adjustment, or read-aloud function.

3.1 Non-accessible content

The following areas of the website do not currently comply with the guidelines for accessible web content – WCAG 2.2.
We are working to remedy these shortcomings and continuously improve the accessibility of the website.

3.1.1 Incompatibility with accessibility requirements
  • Some images and buttons do not have alternative text, or the alternative text does not contain a description of the specific image. (WCAG criterion 1.1.1)
  • On some pages, hierarchy levels are skipped in the heading structure or the order of the headings is not logical. (WCAG criterion 1.3.1)
  • The tab order or menu position is sometimes incorrect (WCAG criterion 1.3.2).
  • Some form fields do not have standardized attributes to indicate the purpose of the input and do not have an assigned label. (WCAG criteria 1.3.5 and 3.3.2)
  • The functions of some buttons are not specifically described in the link text, or no attribute-based information is available. (WCAG criterion 2.4.4)
    Some forms are currently only accessible in PDF format.
3.1.2 Disproportionate burden

For economic and organizational reasons, it is currently not possible to fully optimize the tab index of the website for accessible navigation.

3.1.3 The content does not fall within the scope of the applicable legal provisions

The following embedded content and functions from third-party providers may contain barriers that are beyond our control:

  • Google Maps
  • YouTube videos
  • Social media feeds
  • Third-party plug-ins, e.g., CAPTCHA and Borlabs cookie banners.

4. Feedback and contact

If you notice any barriers on our website or require certain content in an accessible format, please contact us:

Email: office(at)caritas-austria.at
Phone: 0043 1 488 31 400

Please briefly describe the problem in your inquiry and send us a link to the affected pages or content. We will carefully review your inquiry and contact you as soon as possible.

5. Status of the statement

This accessibility statement was last reviewed and updated on June 27, 2025.