Caritas Guide
The First Click for Help
Seek help. Find help. All over Austria.
Don't know what to do? If you have a problem or are in distress, the Caritas Guide will lead you to the appropriate help service or directly to online counseling - easy and fast.
The first click towards help.
The Caritas Guide will find the right contact point, contact person or (online) counseling service for you. We can help with issues relating to:
- Financial hardships
- Work, school, education
- Housing
- Mourning & hospice care
- Family, children, relationships
- Asylum and migration
- Nursing and care
- Disability
- Mental health
- Addiction
In order to find the right assistance for you, we will ask you to answer a few questions. In doing so, we can provide help in the best possible way.
You need more information? Have a look at the list of answers to our most frequently asked questions below:
Frequently asked questions & answers
The Caritas Guide helps you find the right service or contact person. It starts with a short questionnaire. Based on your answers, we’ll quickly and easily find the right support option near you. Depending on your situation and the services Caritas offers, you might be directed straight to online counseling, where you can reach out via anonymous email or schedule a phone or video call. Or you might be taken to a page with helpful information for you.
We’re here to help with problems and difficulties in the following areas:
- Work, school, and training
- Housing
- Financial hardship
- Grief & hospice care
- Family, children, and relationships
- Asylum, refugee status, and migration
- Caregiving
- Disabilities
- Mental health issues
- Addiction
Our colleagues at Caritas organizations and social counseling centers throughout Austria. They provide direct and confidential assistance through a variety of services—such as instant chat, secure email counseling, video or phone counseling, in-person consultations, or helpful information on various topics.
The support services range from online counseling to helpful informational websites—depending on what services are available in your area.
Yes. We do not store the answers you provide. Depending on which support service you end up using, you will be informed in advance if any of your data is stored for the purpose of contacting you or for similar reasons.
The ZIP code helps us find the right facility near you. We do not store this information, and it is not possible to identify you personally.
In case of an emergency, please call the emergency numbers listed below:
- Fire Department: 122
- Police: 133
- Ambulance: 144
- European Emergency Number 112
- Crisis Hotline 142
- Emergency Helpline for Children and Teens 147
- Women’s Helpline 0800 222 555
- Police SMS: 0800 | 133 133 (also an emergency number for the deaf). We do not store this information; it is not possible to identify you personally.
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